13 pages · 5 endings · free to play, no account needed
A long-time customer is on the phone, furious about a billing error. You haven't been on the call thirty seconds. What you say in the next two minutes determines whether you keep them — and whether you go home rattled. Built for customer-service training, retail and hospitality L&D, and call-center onboarding.
9:47 AM Tuesday. You're at your desk, headset on, second coffee. A call connects. Before you can finish your greeting, a voice cuts through:
"I have been trying to fix this for THREE WEEKS. Three transfers, two hold queues, and now I'm talking to you. Are you actually going to help me — or are you going to read me a script?"
She's loud. She's done. The line is open. You have one breath to choose.
Your first decision:
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